Returns & Exchanges
At Alexandra de Curtis Ltd. we proudly stand behind the design and quality of our products. If for any reason you are not satisfied with your purchase, you may return it within 14 days of delivery receipt for store credit, return or exchange.
The item must be returned in new and unused condition, and in its original packaging. We cannot accept any item for return or exchange, which bears an indication that it was used.
There are no returns or exchanges on bespoke or customised pieces.
Please note that shipping costs and any duties or customs fees incurred when the item is returned to us will not be subject to a refund and will not be reimbursed. We recommend shipping returned merchandise via courier such as DHL or FedEx for tracking purposes, and that a customer requests adequate insurance to cover the purchase price of the shipment. Alexandra de Curtis Ltd. will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.
We reserve the right to refuse the return of any merchandise that does not meet the above return requirements at Alexandra de Curtis Ltd's sole discretion.
We accept payment via Paypal, Apple Pay and many major credit cards through Stripe. All payments are made in Euros and the final cost to you will depend on your bank's or credit card company exchange rate on the purchase date. Prices in CAD, USD and GBP are indicative and do not reflect the final cost displayed on your bank statement or credit card bill.
Please email us at info(at)alexandradecurtis.com within 14 days of receipt, and we will provide you with return instructions.
Returns within Italy are FREE. Please contact us for more information.
Email: info (at) alexandradecurtis.com
Tel: +39 339 7917565