Returns & Exchanges

At Alexandra de Curtis Ltd. we proudly stand behind the design and quality of our products. If for any reason you are not satisfied with your purchase, you may return it within 14 days of delivery receipt for store credit, return or exchange. 

The item must be returned in new and unused condition, and in its original packaging. We cannot accept any item for return or exchange which bears an indication that it was used. There are no returns or exchanges on bespoke or customised pieces.

Italy

Returns within Italy are free. Please email us at info(at)alexandradecurtis.com within 14 days of receipt, and we will provide you with return instructions. 

EU & Rest of the World

For all international returns & exchanges, please note that all shipping costs are incurred by the customer. In addition, should any duties or customs fees be charged when the item is returned to us, these will not be subject to a refund. We recommend shipping returned merchandise via courier such as DHL or FedEx for tracking purposes, and that a customer requests adequate insurance to cover the purchase price of the shipment. Alexandra de Curtis Ltd. will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. 

We reserve the right to refuse the return of any merchandise that does not meet the above return requirements at Alexandra de Curtis Ltd's sole discretion.

Payments

We accept payment via Paypal, Apple Pay and many major credit cards through Stripe. All payments are made in Euros and the final cost to you will depend on your bank's or credit card company exchange rate on the purchase date. Prices on our website displayed in CAD, USD and GBP are indicative and do not reflect the final cost displayed on your bank statement or credit card bill. The exact amount refunded to your card is subject to your bank’s daily exchange rate.

Please email us at ciao(at)alexandradecurtis.com within 14 days of receipt, and we will provide you with return instructions. Please do not ship items back to us before requesting return instructions or your order may not be refunded or exchanged.

Please contact us for more information

Email: ciao@alexandradecurtis.com
Italy Phone & Whatsapp: +39 339 7917565
UK Phone & Whatsapp: +44 7523 930731
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