Customer Service

1. Your Order

Order Status
Within 24 hours of placing your order, you will receive an e-mail confirming we have received your order. Once your order has been shipped, you will receive an e-mail with shipping confirmation.

Tracking Your Order
Once item(s) are shipped, tracking numbers are assigned and you will receive an email with the tracking information. It may take up to 48 hours or longer before the package is checked into the carrier's tracking system.

Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Reasons may include:

2. Product Availability

Alexandra de Curtis products available for purchase online include handbags, accessories and gift cards. All products are subject to availability; and we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fill your order.

Bespoke Items
You may order Bespoke items online. Bespoke items are items that are not in stock but are made especially for you.

Because Bespoke items are neither returnable nor exchangeable, we ask that you take special care when making your selections. Bespoke items can take as long as 10 - 12 weeks, so please consider this time requirement when placing your order.

Please order carefully, as Bespoke items are neither returnable nor exchangeable.

Total payment is required upon order (credit cards will be charged upon order).

Expected Ship Dates - Bespoke Items

For Bespoke items, we calculate Expected Ship Dates to help you find out when these items are expected to ship. An Expected Ship Date is a calculation of several factors. When we can accurately calculate Expected Ship Dates, we'll provide them to you during Checkout, as well as in your Order Confirmation email and Order History.

Please note that Expected Ship Dates are estimates only, and are not guaranteed. Due to many factors, Expected Ship Dates can also change between the time you place the order and receive an order confirmation. We do our best to provide accurate estimates and provide you with several other resources for tracking your order, such as order detail and tracking links.

3. Purchasing and Payment

Purchasing
Depending on availability, purchases may be made either directly through alexandradecurtis.com or through the assistance of our sales representatives at +39 339 791 7565.

Payment
The following credit cards are accepted for payment at alexandradecurtis.com: MasterCard, American Express, Postepay and Visa. You can also pay by Paypal. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. Credit cards are charged upon order.

Pricing
Prices displayed on the Alexandra de Curtis web site are quoted in euros. While we try to ensure that all prices on our web site are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled.

Title to products you order on this web site and risk of loss or damage to products, passes to you upon delivery, provided that we have received payment in full for the products.

4. Shipping

All online purchases are shipped via courier e.g. DHL, Fedex or UPS. For security reasons, Alexandra de Curtis online purchases will require an adult signature upon delivery. In addition, online purchases may not be shipped to P.O. boxes or APO/FPO addresses. If you would like to place and order to be shipped to P.O. boxes or APO/FPO addresses, please e-mail us at info@alexandradecurtis.com or call us at +39 339 791 7565.

Shipping Rates

Italy - Free

Europe - €25.00
(Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, UK).

Rest of the World - €45.00


Orders submitted online can currently be shipped Worldwide. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Please contact us for more information about International orders by email: info@alexandradecurtis.com or call us at +39 339 791 7565. Duties and taxes (including value added tax) will be the responsibility of the recipient. Alexandra de Curtis cannot determine the exact amount of these fees in advance, however an estimate will be provided to the purchaser prior to the time of shipping. The purchaser's approval is needed to complete shipment.

To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment, in addition to the time indicated by your preferred shipping method. Orders are processed and delivered Monday through Friday, excluding holidays. Alexandra de Curtis cannot be responsible for unanticipated delays.

If you require further assistance, please e-mail us at info@alexandradecurtis.com

5. Sending a Gift

Please email us at info@alexandradecurtis.com or call us at: +39 339 7917565 if you are sending an item as a gift so that we can send you the invoice separately.

6. Return Policy

Alexandra de Curtis proudly stands behind the design and quality of our products. If for any reason you are not satisfied with your purchase, you may return it within 10 days of the merchandise receipt for store credit or exchange.

You can only return or exchange In Stock items. The item must be returned in new and unused condition, and in its original packaging to assure store credit. We cannot accept any item for return or exchange, which bears an indication that it was used.

There are absolutely no returns or exchanges on Bespoke items.

Please note that shipping costs will not be subject to refund. We recommend shipping returned merchandise via FedEx or insured parcel post for tracking purposes and that a customer request adequate insurance to cover the purchase price of the shipment. Alexandra de Curtis will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.

We reserve the right to refuse return of any merchandise that does not meet the above return requirements in Alexandra de Curtis's sole discretion.

Send the return package to:

Alexandra de Curtis
Attn: Returns
Largo dell'Olgiata 15
Isola 68H
00123 Rome
Italy

7. Alexandra de Curtis Guarantee

8. Product Care

Alexandra de Curtis products are the result of extensive research, resulting in fine details synonymous with high quality luxury. Slight imperfections in leathers and exotic skins are normal for the type of natural leathers used by Alexandra de Curtis. All types of leathers and other delicate materials (including metal accessories) suffer from humidity.

Humidity, salt and atmospheric agents in general can cause permanent and irreversible wear and tear. Therefore, please avoid rain and direct contact with heat, oil, grease (makeup), alcohol (perfume, solvents) and other abrasive products, as Alexandra de Curtis cannot assume responsibility for the eventual deterioration and mishandling of the product.

All materials are sourced for their exceptional quality and are tested extensively prior to sale. However, some materials, such as suede, may transfer color on to lighter materials. Similarly, avoid contact with any materials, which may transfer their colour pigments on to the product.

If you require specific care guidance for your product, please do not hesitate to e-mail us at: info@alexandradecurtis.com.

9. Security and Privacy

Security Policy
We want your alexandradecurtis.com shopping experiences to be safe and secure. Therefore, we use Paypal's Secure Sockets Layer (SSL) technology to encrypt your credit card information as it travels over the Internet. SSL is a standard technology used by many other E-Commerce web sites. alexandradecurtis.com does not have access to your credit card information and cannot take responsability for stolen details.

If you prefer to submit your order by phone, please call us at +39 339 791 7565.

Privacy Policy
When you visit alexandradecurtis.com, our commitment to you as our valued customer is to provide an exciting shopping experience, as well as the elevated level of personal service that is synonymous with Alexandra de Curtis. In order to do so, we may obtain information about you so that we may provide you with all of the wonderful benalexandradecurtis.comefits that offers. Because we respect your privacy, we always handle this information in a safe and responsible manner. So that you may make the most of your shopping experience, we learn about the products and services that are of interest to you when you visit alexandradecurtis.com.

In turn, we may from time to time provide you with information related to those products and services. When you provide alexandradecurtis.com with information, that information is safely stored. To best serve you, alexandradecurtis.com may share that information with outside companies that we ask to perform services for us, such as maintaining a database of customer information or preparing and distributing e-mail messages to our customers. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements. We will continue to find new ways to enhance your alexandradecurtis.com shopping experience. We welcome your periodic review of our Privacy Policy as we update it to reflect improved technologies and services.

10. Terms and Conditions

All features, content, specifications, products and prices of products and services described or depicted on the Web site or are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on the printing process or on your computer system and we cannot guarantee that your computer will accurately display such colours. The inclusion of any products or services in the web site at a particular time does not imply or represent that these products or services will be available at any time. In addition, we may make changes in information about price and availability without notice.

Orders
By placing an order, you represent that the products ordered will be used only in a lawful manner, for individual, personal use and not for commercial resale or diversion. While it is our practice to confirm receipt of orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse delivery or service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order. Alexandra de Curtis reserves the right to reject any order. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from the Web site.

Shipping Limitations
When an online order is accepted, it will be shipped to an address designated by the purchaser which must be compliant with the shipping restrictions contained on the web site. Your receipt will be included in the box with your shipment. All purchases from the web site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from the web site passes to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

Accuracy of Information
Alexandra de Curtis attempts to ensure that information on the web site is complete, accurate and current. Despite our efforts, the information may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or correctness of any information. For example, products included on the web site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the web site.

Return Policy
Alexandra de Curtis proudly stands behind the design and quality of our products. If for any reason you are not satisfied with your purchase, you may return it within 10 days of the merchandise receipt for full credit, store credit or exchange. You can only return or exchange In Stock items. The item must be returned in new and unused condition, and in its original packaging to assure full credit. We cannot accept any item for return or exchange, which bears an indication that it was used.

There are absolutely no returns or exchanges on Bespoke items.

Please note that shipping costs will not be subject to refund. We recommend shipping returned merchandise via FedEx or insured parcel post for tracking purposes and that a customer request adequate insurance to cover the purchase price of the shipment. Alexandra de Curtis will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet the above return requirements in Alexandra de Curtis's sole discretion.

Send the return package to:

Alexandra de Curtis
Attn: Returns
Largo dell'Olgiata 15
Isola 68H
00123 Rome
Italy

Rights in Materials
The web site design and all text, graphics, logos, audio clips, video clips, images, information, content, and other material displayed on or that can be downloaded from the web site (the "Materials") are either the property of, or used with permission by Alexandra de Curtis and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions. You may not modify the Materials in any way or reproduce or publicly display, perform, distribute (other than through the send feature of the web site) or otherwise use any of the Materials for any other purpose. Nothing contained on the web site grants or should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any of the Materials. Any unauthorized use of the Materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.

Trademarks
The trademarks, trade names, trade dress, service marks and logos used or displayed on the web site are registered and unregistered trademarks, trade names, trade dress, service marks and logos of Alexandra de Curtis. Nothing contained on the web site grants or should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any trademarks, trade names, trade dress, service marks or logos of Alexandra de Curtis.

Third Party Links
From time to time, the web site may contain links to web sites that are not owned, operated or controlled by Alexandra de Curtis or its affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave the web site. Alexandra de Curtis is not responsible for any content, materials, products, services or other information located on or accessible from any other web site. Alexandra de Curtis does not endorse, guarantee, or make any representations or warranties regarding any other web site, or any content, materials, products, services or other information located or accessible from such web sites, or any privacy policy or practices, or the results that you may obtain from using such web sites. If you decide to access any other web site linked to or from the web site, you do so entirely at your own risk.

Inappropriate Material
You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material, or any virus, worm, time bomb, Trojan horse, automated device, spider, crawler, bot, or routine that can collect unauthorized information or interfere with or disrupt the operations of the web site, or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that Alexandra de Curtis may have at law or in equity, if Alexandra de Curtis reasonably determines that you have violated or are likely to violate the foregoing prohibitions, Alexandra de Curtis may take any action it reasonably deems necessary to cure or prevent the violation, including without limitation, the immediate removal from the web site of such materials. Alexandra de Curtis will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing Alexandra de Curtis to disclose the identity of anyone posting such materials.

User Information
Other than personally identifiable information, which is subject to the Privacy Policy of the web site, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communications you transmit or post to the web site or to any Customer Service Representative in any manner ("User Communications") are and will be considered non-confidential and non-proprietary. Submission of any User Communications shall be deemed an assignment thereof to Alexandra de Curtis. Alexandra de Curtis may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. Alexandra de Curtis, but is not obligated to, monitor or review any User Communications. Alexandra de Curtis shall have no obligations to use, return, review, or respond to any User Communications. Alexandra de Curtis will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. Alexandra de Curtis retains the right to remove any or all User Communications that includes any material it deems inappropriate or unacceptable.

Disclaimers
YOUR USE OF THE WEB SITE IS AT YOUR RISK. THE WEB SITE IS PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON- INFRINGEMENT OF INTELLECTUAL PROPERTY. ALEXANDRA DE CURTIS DOES NOT WARRANT THE PERFORMANCE, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE MATERIALS ON OR IN THE WEB SITE. THE MATERIALS ON OR IN THE WEB SITE MAY BE OUT OF DATE, AND ALEXANDRA DE CURTIS DOES NOT MAKE ANY COMMITMENT OR ASSUMES ANY DUTY TO UPDATE SUCH MATERIALS. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

Limitations and Liability
Alexandra de Curtis does not assume any responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this web site or your downloading of any materials, from the web site. IN NO EVENT WILL ALEXANDRA DE CURTIS BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, UNAVAILABILITY OF, OR THE RESULTS OF USE OF THE WEB SITE, OR ANY WEB SITES LINKED TO THE WEB SITE, OR THE MATERIALS CONTAINED AT ANY OR ALL SUCH WEB SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

IN THE EVENT OF ANY PROBLEM WITH THE WEB SITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THE WEB SITE.

Indenification
You agree to indemnify and hold harmless Alexandra de Curtis, from and against any claims, damages, judgments, expenses, fees, or costs asserted against any of them based upon your use of the web site, or the services provided in relation to the web site any damage to your computer, telecommunication equipment or other property allegedly arising from access to, use of, or browsing the web site or your downloading of any materials, from the web site.

Revisions to these Terms and Conditions
Alexandra de Curtis may revise these Terms and Conditions at any time and from time to time by updating this posting. You should visit this page regularly to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at the web site. In the event of any conflict between these Terms and Conditions and any legal notices or terms located elsewhere on the web site, these Terms and Conditions will control.

Termination
You or we may suspend or terminate your account or your use of the web site at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of the web site at any time without notice.

Additional Assistance
If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, please e-mail us at info@alexandradecurtis.com or call us at +39 339 791 7565.

Contact Us
For additional assistance concerning our online store or your online purchase, please contact us via e-mail at info@alexandradecurtis.com or at the address below:

Alexandra de Curtis
Attn: Customer Service
6 Salisbury Mews
SW6 7DS
London
UK